Description of Duties of Client:

• Attend all pre-scheduled sessions and be prepared to tell Coach what action you’ve taken, what results you had and receive next steps.
• Prepare for sessions adequately to get the most from each session.
• Take action on recommended course of action after each coaching session.
• Communicate any concerns about the program or recommendations immediately.

Description of Duties of Coach:

• Provide individual and group coaching sessions.
• Review materials sent between coaching sessions. (Please send anything you want Coach to review prior to your coaching call at least 48 hours in advance)
• As an agreed to bonus, Coach will also provide:
• Handouts, Articles & Resources to support you in reaching your goals
• Email support to help you in between your sessions

Scheduling & Communications:

Your session date intervals will be predetermined at the beginning of your program and scheduled before completion of the last appointment attended. Please be ready and logged in at our agreed upon time. They will end at most 90 minutes after the scheduled start time. With exception of an Aroma Freedom Session which will end at most 120 minutes after the scheduled start time.
All scheduled calls will take place over video conferencing.  The platform of choice is the zoom application. You will need to download for mobile or use your PC/Laptop with camera enabled. If you do not wish to have video conferencing, this will be considered on a per case basis.
If you need to cancel or re-schedule your appointment, please do so at least 24 hours in advance, otherwise you will forfeit that appointment and not have an opportunity to reschedule it.  Emergencies such as illnesses will be considered on a per case basis.
As part of the client’s program, email support is provided. Response times may vary, but emails will be addressed within 24 hours, unless the Coach notifies the Client ahead of time of absence. Text and Instant Messaging is not preferred, however if the communication needs timely attention then it is accepted.

Payments & Refunds:

Payment in full is required at agreed upon date with flexible payment options available upon request. In the event of the Client’s absence or withdrawal, for any reason whatsoever, the Client will remain fully responsible for the full cost of the Program. Under no circumstance will the Coach refund any payments made by the Client. By signing this Agreement, the Client agrees to be legally obligated to pay the full amount of this Program.

Disclaimer of Health Care Related Services:

The Coach encourages you to continue visiting and treating with, and be treated by your healthcare professionals, including without limitation, your physician. The Coach as a practicing Registered Nurse will abide by the Professional and Practice Standards as per the British Columbia College of Nursing Professionals within the Registered Nurses Scope of Practice. Accordingly, you understand that the Coach will not diagnose, treat, or cure in any manner whatsoever, any disease, condition, or other physical or mental ailment of the human body. The Client has chosen to work with the Coach and understands that the information received should not be a substitute for medical advice and care.

Confidentiality:

All communication between the Coach and the Client, is held in the strictest of confidence except for circumstances in which the Coach believes Client is at risk of serious bodily injury to self or another.  In such cases, Coach has professional obligation to reveal some information (only on a need to know basis) about a Client’s case.

General Provisions:

7.1 Understanding and Independent Counsel: Participant acknowledges a right to independent counsel before voluntarily signing this agreement.
7.2 Personal Responsibility: Client agrees Coach makes no guarantees of results and understands that all results are dependent upon a number of factors outside of Coach’s control. Client acknowledges that Coach’s services are advisory, educational and supportive only and that Client bares sole responsibility for the use and implementation of these services in Client’s health and life as well as lives of family and/or children during and after this program. Client agrees to forever indemnify and hold harmless Coach and its agents, independent contractors and assigns from and against any loss, cost or expenses whatsoever resulting from Client’s activities related to the subject matter.
7.3 Entire Agreement: The Agreement (including any exhibits) and the documents delivered under this Agreement together constitute the entire contract and understanding between the parties and supersede any prior contracts, agreements and understanding relating to the subject matter of this Agreement. This Agreement may be modified or amended only by a written instrument duly authorized and executed by the parties, including email correspondence.
7.4 Governing Law: This Agreement shall be construed in accordance under the laws of the Province of British Columbia.

Disputes:

10.1 If a dispute arises under this agreement, we agree to first try to resolve it with the help of a mutually agreed upon mediator. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.
10.2 If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binging arbitration under the rules of the Canadian Arbitration Association.  Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.
10.3 The sole remedy that can be awarded to the Client in the event that an award is grated in arbitration, is refund of the Program Fee. Without limiting the generality of the foregoing, no award of consequential or other damages, unless specifically set forth herein, may be grated to the Client.